Privacy Policy

1. Introduction

At DealZen Technologies Inc. ("DealZen," "we," "us," or "our"), we are committed to protecting the privacy and security of your data. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use the DealZen CRM platform, our website, and associated services (collectively, the "Services").

This policy applies to individuals who interact with our Services, including enterprise clients (developers, builders, brokerages), their super admins, admins, agents, and end-users (prospects/customers) whose data is processed through the platform.

2. Information We Collect

We collect information to provide, improve, and secure our enterprise CRM Services. The types of information we collect include:

• Account Information: Name, email address, phone number, company name, and role (e.g., super admin, admin, agent) provided during registration or onboarding.
• Client Data (Processed Data): Information entered into the CRM by our enterprise clients, including leads, prospects, customer details, property inventory, transaction records, and communication logs. We act as a data processor for this information on behalf of our clients (the data controllers).
• Usage Data & Analytics: Log files, IP addresses, browser types, device information, features used, and interaction patterns within the platform to ensure system performance and security.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide the Services: Creating and managing accounts, facilitating lead routing, inventory tracking, and workflow automation.
• Security & Compliance: Enforcing Role-Based Access Control (RBAC), monitoring for unauthorized access, maintaining SOC 2 compliance, and preventing fraud.
• Support & Communication: Responding to inquiries, providing technical support, and sending important administrative updates or service announcements.
• Service Improvement: Analyzing aggregated usage data to enhance platform features and performance for large-scale real estate operations.

4. Data Security and Governance

Security is paramount for enterprise real estate operations. DealZen implements rigorous security measures, including:

• Encryption: Data is encrypted at rest (256-bit AES) and in transit (TLS 1.2+).
• Access Controls: Strict internal access policies and granular RBAC within the platform for clients to manage their own users.
• Auditing: Comprehensive audit logging of system activities to track data access and modifications.

5. Sharing and Disclosure

We do not sell, rent, or trade your personal information or Client Data. We may share information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors (e.g., cloud hosting providers like AWS, email delivery services) that assist us in operating the platform, subject to strict confidentiality obligations.
• Legal Requirements: If required by law, subpoena, or legal process to protect our rights, defend against legal claims, or ensure the safety of our users.
• Enterprise Clients (Data Controllers): Data entered into the CRM by end-users (e.g., prospects submitting a form) is accessible to the enterprise client who controls that instance of the CRM. DealZen processes this data according to the client's instructions.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: [email protected]
Address: DealZen Technologies Inc., Attn: Legal/Privacy, Level 4, Corporate Park, Mumbai, MH 400051, India.